3 Thoughts on How to Handle Employee Satisfaction Research in Small Companies

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Employee satisfaction is a valuable tool. Yet some companies – especially larger companies – can get away with less satisfied employees, depending on how well they have streamlined their work process. Employee satisfaction is important, but the ... Read More

Qualitative Surveys Leading to Quantitative Surveys

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Generally, when you perform research you use quantitative questions. While occasionally comment boxes are used when appropriate, numbers are far easier to analyze than long comments, are far more likely to generate an answer, and ... Read More

3 Reasons to Take the Open-Ended Questions Out of Your Survey

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Open-ended questions, often referred to as qualitative research, are an interesting way to generate information. Rather than limit the user to the boxes provided, the individual completing the survey has the opportunity to expand on ... Read More

Enhance Every Aspect of Your Business Using Cafeteria Surveys

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There are so many different factors to creating a successful business. While hiring the right employees is an important aspect for maintaining a healthy revenue stream, creating satisfied customers is also equally important. There are ... Read More

How to Write More Dynamic and Specific Reminder Messages

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Once you send out your survey invitation, you may collect a large percentage of responses, but you may still have many more invitees who have either taken your survey partially or have not responded at ... Read More

How Important is Time Spent Per Question?

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Several survey research companies have conducted their own internal studies to discover the amount of time that a user spends on each question on surveys of varying lengths. It was found in some of these ... Read More

Strategies for Using Surveys to Improve Employment Processes

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Recruitment is complex. Ideally, you need to make sure that you're doing something different than your competition if you want to attract the right applicants, because if all you do is post a job description ... Read More

Thoughts on Incentives – Could Choosing an Incentive Help Increase Response Rates?

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One of the problems that most companies run into when they perform their research is response rate, because respondents are often inundated with surveys and see no need to fill them out, or leave halfway ... Read More

Adding a Logo to your Survey

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We have enhanced the Add Logo feature! Now you can resize your logo image and preview how it will look like before applying it to your survey. Log in to your SurveyMethods account. Go to ... Read More

Limit Number of Answer Choices

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If you need to place a limit on the total number of answer choices respondents can select, use the "Limit Number of Answer Choices" feature. Let’s take an example: Q. What are your reasons ... Read More

How to Use Twitter to Improve Employee Satisfaction

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Recently we had an article about using Twitter to improve customer satisfaction. But customer satisfaction isn’t the only part of running a good company. You also need to ensure that your company has good ... Read More

How to Use Twitter to Improve Customer Satisfaction

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Now that customer satisfaction is a priority for businesses, companies are looking for ways to directly address customer satisfaction needs. One idea that experts have put forth is integrating Twitter into the customer satisfaction process, ... Read More

SurveyMethods Now Integrates with 1,000+ Web Applications via Zapier

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Every business requires and employs several different applications for setting up their workflows. In fact, the average business uses between 10 and 16 apps. You have your email app, CRM, helpdesk, note-taking tool, cloud storage, team communication ... Read More

Introduction to Surveys for Human Resources

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Most companies use surveys for some type of customer research. Customer satisfaction and market research are incredibly common, because surveys give you insight into the mind of the customer like no other method of data ... Read More

How to Improve Your Response Rate for a Customer Defection Survey

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Market research on current and prospective clients is useful. It helps tell you where to direct your business and what steps to take to reach the best audience. This research is extremely useful for figuring ... Read More

How to Get People to Volunteer Personal Information

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Data helps you make decisions. Advertisers pay millions of dollars every year for data on potential customers, using meta data provided by Google, data collectors, and more in order to figure out how to target ... Read More

How to Use Surveys for Project Collaboration

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Large projects that involve a number of different individuals or departments can be hard to manage, especially if you are overseeing the project or you need to keep up to date on where others are ... Read More

5 Tips for Handling Customer Complaints

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The customer is not always right. In fact, it's amazing how often customers are wrong. But your goal as a company is to make sure that every customer, no matter how wrong they may be, ... Read More

How Can Doctors Use Surveys to Improve Patient Satisfaction?

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Customer satisfaction surveys are a common and important part of the modern day business. But not every company uses them, and part of that is because not every company sees themselves as a business. One ... Read More

How to Turn Leads Into Customers Through Follow Ups

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Customer satisfaction is a crucial component in any business, and perhaps nowhere is that more obvious than the way it relates to conversions. Companies that satisfy leads end up turning far more of those leads ... Read More