Questions to Spot Service Talent
In the past few days, we have been looking at the importance of hiring based on customer service ability, and how the companies that prioritize customer service in their recruitment processes are the ...
Introduction
In the past few days, we have been looking at the importance of hiring based on customer service ability, and how the companies that prioritize customer service in their recruitment processes are the ones that are going to see the best customer satisfaction results. The only way to identify these customer service superstars is to make sure you’re asking interview questions that lend themselves to the right answers. The following are some additional questions that you can ask in an interview.
Additional Customer Service Interview Questions
What is customer service to you? Not everyone defines customer service the same way. See if the applicant goes into detail about what they think customer service means, and if what they’re saying matches your company’s opinion of the definition of customer service. You can also ask them to be specific, by changing the question to “what are the 5 qualities of great customer service” and challenging them to come up with as many as possible. Tell me about a time you had a customer service disaster. What did you do? Behavior interview questions are going to be a great way to identify customer service superstars. Ask this, and other customer service related behavioral interview questions that seek to put the individual on the spot about their past. Don’t forget to ask about positive experiences as well, such as “tell me about a time you delivered excellent customer service” and see if they can identify what it is that makes the customer experience “excellent.” How would you know that one of our employees was not delivering great customer service? The qualities that the applicant can identify in others is going to have a direct effect on their own ability to provide great results. This question also provides you with insight into how they’ll interact with other employees as well, giving you more information that you can use to help make the right hiring decision.
Identify the Customer Service Specialists
Excellent customer service from your employees will produce measurable effects on your company’s ability to be successful. That’s why it’s so important that you hire people based on their ability to deliver these outstanding results. Ask the right questions to help identify applicants with the best customer service credentials, and watch as it has a noticeable effect on your business. If you’re ready to prioritize customer service in all aspects of your business, make sure you sign up with SurveyMethods today.
Key Takeaways
- Introduction
- Additional Customer Service Interview Questions
- Identify the Customer Service Specialists
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