SurveyMethods' Survey API

Integrate with Third-Party Applications Using the SurveyMethods REST API

Benefits of Integrating with Third-Party Applications

Cost Effective

Integration automates time-consuming, repetitive, and resource-intensive tasks so your staff can focus on things that add value to your business. Streamlining processes eliminates paperwork and data entry, minimizes turnaround time, reduces labor costs, and improves accuracy.

Increase Efficiency

Eliminating repetitive tasks will reduce errors and bottlenecks in work processes and make data collection and analysis a lot faster. Your staff will spend time reviewing and analyzing the data rather than manually launching, collecting and consolidating data.

Improves Communication

Once the integrations are set up, data is automatically available to all stakeholders so they can use it or follow up on it in a timely and effective manner. Effective communication is one of the major influencing factors in employee and customer satisfaction and business growth.



The SurveyMethods API (Application Programming Interface) is a RESTful API. Our survey API facilitates smooth and seamless integration of third-party applications like ERP, CRM, Helpdesk, Hotel Reservation, HR, and other systems with SurveyMethods. To use our API, you must have an account with SurveyMethods. Our API is available to all users who have subscribed to one of our paid packages (Advanced, Professional, or Enterprise). To learn more about our plans and pricing, click here.

The SurveyMethods REST API provides the output/response for an API call request in the following formats:

  • XML (default output format)
  • JSON

Additional information about the SurveyMethods API can be found in the documentation which can be found in the Downloads section below.

Why Use the SurveyMethods API?

Using our survey API, users can integrate their applications with SurveyMethods. For example, if you want to send a Satisfaction Survey to your customer after a case/ticket is closed, your Helpdesk system can automatically connect to SurveyMethods and send out the survey to your internal/external customer.

SurveyMethods provides a list of API calls. Here are a few of them:

  • Integrate with SurveyMethods and launch a survey remotely
  • Retrieve the details of a survey such as the survey title, deployment status, etc.
  • Retrieve or change the deployment status of a survey
  • Copy a survey
  • Get a list of survey codes for all of your surveys
  • Retrieve the response status of an email invitee for a survey such as “completed full survey”, “completed partial survey”, “opted out”, etc.
  • And many more…

Full API documentation may be downloaded in the Downloads section below.

SurveyMethods API Documentation and Downloads

Is your organization looking to integrate an external system with SurveyMethods using the REST API? To get started, we suggest you download and review the following help documents:

SurveyMethods API Documentation
Launching a Survey Remotely Using the SurveyMethods API
SurveyMethods Webhook APIs
PDF (.pdf)
PDF (.pdf)
PDF (.pdf)
SurveyMethods API Documentation
Launching a Survey Remotely Using the SurveyMethods API
SurveyMethods Webhook APIs

API Terms of Use

Using the SurveyMethods API, customers can access their SurveyMethods accounts and utilize any of the available API function calls. Any use of our survey API, either directly or indirectly, is bound by our Terms of Service and the following terms:

  • When you integrate with, you must ensure that your system is integrated efficiently and seamlessly to minimize the number of API calls on Most importantly, you need to ensure that the number of API calls made during a short period is minimized. We reserve the right to throttle your API connections, or suspend or terminate your SurveyMethods account for any abuse of the SurveyMethods API.
  • While we make every effort to maximize security and protect your data, you clearly understand and agree that SurveyMethods shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever (whether direct or indirect), including but not limited to, damages for loss of profits or contracts, income or revenue, goodwill, anticipated savings, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from: a) the use of or the inability to use the site; b) the use of any content or other material on the site or any website or websites linked to the site; c) unauthorized access to or alteration of your transmissions or data; d) statements or conduct of any third party on the site; or e) any other matter relating to the site.

API Support

If you have any questions or need help integrating an external system with SurveyMethods, please contact us. Our support team will help you get started at no additional cost. You may also call us at 1-800-601-2462 or 1-214-257-8909.

Click here to contact our support team to help you get started.

Ready to Get Started?