Call Center Feedback Software

People call customer service when they have a problem. Whether it’s IT support, a return center, or some other type of customer service hotline, these centers are your last opportunity to salvage, and possibly create, long-lasting relationships with customers. Offer great support, and they’ll be a customer for life.

Struggle, and you may irreparably damage your customer satisfaction. That’s why it’s so important to monitor what your call center staff is doing. Are they answering customer questions effectively? Are they friendly? Are they better at one topic than others? These are the important questions that are going to have a lasting effect on how well your call center staff is representing your company.

SurveyMethods is one of the leading providers of online survey software. But this software is not just for surveys. We have created tools within this software platform that can help you get feedback on your customer service center, and make sure that you’re getting the most information possible about your call center staff the moment that it occurs.

As soon as a call comes in, your customer service staff member can enter in the details about the call. What are they calling about? Who are they talking to? Who is the customer? This information is important for learning about the call center staff.

Once the call is over, the system can be set up to automatically send out an email to the customer, with a link for them to provide feedback. The information you entered is then plugged into the survey. The customer will, hopefully, answer questions.

But perhaps most importantly, you’ll be able to get feedback on the customer service staff member. You’ll be able to tell not only the satisfaction level of the customer, but also how well the employee helps with different topics. Learn more about call center customer satisfaction surveys .

We have live reporting, so you can check on the call center staff based on day, week, month, and more, and we have an email alert system that you can set up to send you a message if the customer writes back that they are unhappy with their service. You can then have a manager or expert call the customer and try to salvage the relationship. Our call center feedback software is a genuinely great choice for your call center monitoring needs.

Sign up for free with SurveyMethods today, and see why our software can be valuable for your business.