Frequently Asked Questions
Find answers to common questions about SurveyMethods
General Questions
What is SurveyMethods?
SurveyMethods.com is one of the most powerful online survey software applications. It enables users to create professional surveys, deploy them via email or web, and analyze data through a graphical analysis module. Subscription rates range from $15 to $49 monthly, significantly cheaper than competitors charging thousands.
How does SurveyMethods work?
Users sign up, click Create Survey, select from 20 question types, enter questions and answer choices, customize colors and add logos, then launch via email or web URL.
Do I need to know how to program?
There is absolutely NO programming required. The interface is simple: select question types, add content, customize appearance, and launch.
What support and resources are provided?
Resources include survey templates, email support, and phone support (Advanced/Professional/Enterprise customers: 1-800-601-2462 or 1-214-257-8909).
What are the benefits of online surveys?
Online surveys offer higher response rates (15-90%+), faster results, lower costs, and easier data analysis compared to paper surveys.
Do I need to sign a contract?
No! SurveyMethods.com does not tie its users to contracts. Users can upgrade, downgrade, or cancel anytime.
Can I try before buying?
Absolutely! A free 7-day Professional trial is available.
Who uses SurveyMethods?
Fortune 500 companies, small/mid-sized businesses, marketing professionals, HR professionals, and students worldwide.
Questions on the SurveyMethods Application
Is it secure?
Yes, SurveyMethods.com is extremely secure. Access requires login credentials, and survey URLs include encrypted suffixes.
Do I need to download any software?
No software installation required. It's web-based and accessible from any internet-connected device.
Survey Design Questions
Can I create anonymous surveys?
Yes, through web URL launches or the "Make survey anonymous" setting, which hides email addresses and IP addresses.
Does SurveyMethods support skip logic?
Surveys can also be configured with skip logic to serve up questions based on previous responses. Advanced users get basic page logic; Professional/Enterprise users get complex logic.
Can I add my logo?
SurveyMethods.com makes adding your logo extremely easy. Upload files or import from websites.
Can I customize colors and styles?
A color palette feature allows predefined or custom color combinations.
Are survey templates available?
Libraries include Customer Satisfaction, HR, Product Development, Sales, Training, and other categories.
Can I make questions mandatory or optional?
Yes, this is selectable during question editing.
Can I collaborate with others on surveys?
Professional/Enterprise users can collaborate with others, granting view, edit, or copy permissions.
Questions on Sending and Launching Surveys
How can I launch my survey?
Generate survey links for websites or emails.
Can I use my own email lists?
Upload/paste email lists through SurveyMethods' launch system. Paid users can configure SMTP servers.
Can I distribute surveys on social media?
Copy the web link to Facebook, Twitter, LinkedIn, etc.
Can I send automatic reminders?
Yes. Once you launch your survey, go to the Settings section and configure automatic reminders for non-respondents.
Questions on Taking Surveys
Are there respondent limits?
Basic: 100 responses/month. Advanced/Professional/Enterprise: unlimited.
Can I limit surveys to one response per person?
Yes, this is selectable during launch.
Can I track who has responded?
Email-launched surveys generate unique URLs enabling tracking of completion status.
Can respondents save and resume later?
Respondents can take a survey and then come back to finish it later. Enable "Save and Resume" in settings.
Can I enter paper survey data?
Create surveys online and manually enter paper response data through the web interface.
Questions on Conducting Data Analysis
What reporting options are available?
The Analyze module enables summarized/individual result viewing, group comparisons, graph/chart creation, and custom PDF report generation.
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