Ex-Employee Feedback Collection

Employee satisfaction plays an important role in a company’s success. When you calculate the losses a company takes every time an employee exits, the end result is often three times what the employee costs or more, because lost production, training, and recruitment all cause immense financial drains. Companies that want to improve employee satisfaction need to research why employees are exiting the company. While evaluating current satisfaction is useful, it’s why people leave that is the most important to your company’s future.

Of course, most employees do not leave a company with the intention of honestly telling the company everything it did wrong. That level of honesty is tough, both for personal and professional reasons. Yet you need that honesty if you hope to make improvements.

If it was only related to money, you need to know. If it was the result of a company philosophy or, worse, a manager that bullied the employee out, you need to know. Companies do this with an employee exit survey, but the options for honest responses are limited: HR or Manager Post-Notice – The most common method that companies use is to have an HR rep or manager talk to the employee about why they’re leaving.

This is also the worst possible method. Very few employees are going to be open about everything they disliked in the company, especially when that conversation takes place in person. Indeed, often they take place before the employee’s last day – that is not a good way to get objective answers.

HR or Manager on Phone – Some also call the employee after they have left the company, hoping for more honest answers. They may be more likely to get honest responses, but again the answers are going to be limited, because no one wants to upset their old employer or put things on record. The two most common methods of collecting employee exit data are simply inadequate for ensuring truthful responses.

That’s why it’s highly recommended that you instead consider online survey software .

Online survey software allows you to create surveys that an employee can fill out completely anonymously. Using a survey link, you can ask them to provide honest answers that cannot be traced back to them. You can also review answers at a later date so that employees are positive that it cannot be linked to their exit, and you can have someone other than the manager review them to keep managers from figuring it out. Online surveys are simply far more effective ways to run employee exit surveys , and the data you receive could potentially give you a tremendous advantage when it comes to keeping and retaining employees in the future.