Phone Question

The Phone question type is designed for collecting telephone numbers with format validation and optional country code support.

When to Use

• Collecting contact information
• Registration forms requiring phone verification
• Sales and lead generation surveys
• Appointment scheduling
• SMS follow-up campaigns

Adding a Phone Question

1. Click Add Question in the Survey Editor
2. Select Phone from the question types
3. Enter your question text (e.g., “What is your phone number?”)
4. Configure format and validation options
5. Set whether the question is required

Configuration Options

Format Options

Option	Example	Description
Any format	Various	Accept any phone format
International	+44 20 7946 0958	Include country code
National	020 7946 0958	Local format without country code
Numbers only	02079460958	Digits only, no formatting

Country Code

• Default country - Pre-select a country code
• Country dropdown - Let respondents select their country
• Auto-detect - Suggest country based on respondent location

Validation

Setting	Description
Required	Make the question mandatory
Minimum digits	Set minimum number of digits
Maximum digits	Set maximum number of digits
Format mask	Enforce specific format pattern

Validation Examples

The phone validation can check for:

• Minimum/maximum length
• Valid country codes
• Proper digit count for selected country
• No letters or invalid characters

Error Messages

• “Please enter a valid phone number”
• “Phone number must be at least 10 digits”
• Custom error messages

Best Practices

1. Specify the type - Ask for “mobile” or “work” phone if it matters
2. Explain why - Tell respondents how you’ll use their number
3. Offer alternatives - Some prefer email contact over phone
4. Keep optional - Only require if phone contact is essential
5. Consider format - International surveys need flexible formatting

Use Cases

Lead Generation

Collect phone numbers for sales follow-up:

“What’s the best number to reach you?”

Appointment Booking

Gather contact details for reminders:

“Enter your mobile number for appointment reminders”

Customer Support

Enable phone callbacks:

“Phone number for callback (optional)“

Event Registration

Collect for day-of-event communications:

“Mobile number for event updates”

International Considerations

For surveys reaching multiple countries:

1. Enable country selection - Let respondents choose their country
2. Use international format - Support + country codes
3. Don’t enforce strict format - Phone formats vary widely
4. Consider regional differences - Mobile vs. landline conventions

Common Country Formats

Country	Format
UK	+44 20 7946 0958
US	+1 (555) 123-4567
Germany	+49 30 12345678
Australia	+61 2 1234 5678

Data Handling

Export

Phone numbers are exported in the format entered by respondents.

Integration

Phone data can be:

• Added to contact lists
• Synced to CRM via Zapier
• Sent via webhooks to external systems

Privacy & Compliance

• Phone numbers are personal data under GDPR/CCPA
• Explain how the number will be used
• Get consent for marketing calls/SMS
• Include privacy policy link
• Configure appropriate survey options

Related Question Types

• Name - Collect respondent names
• Email - Collect email addresses
• Single Textbox - Generic text input

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Tip: Create a contact information section by combining Name, Email, and Phone questions on the same page.