Sending From Your Own Domain
When you invite people by email, invitations arrive from a sender address you control. Verifying an address at your own domain (for example, surveys@yourcompany.com) improves deliverability and builds recipient trust.
Why Verify Your Sender Address
Recipients are more likely to open and trust an invitation that comes from a familiar company address rather than a generic one. Verified senders also help mailbox providers recognize your mail as legitimate, reducing the chance it lands in spam.
Setting Your Sender Address
When you build an email invitation, the Sender section appears at the top of the review options.
- Open your survey’s Collect tab and create or open an Email Invitation.
- In the Sender section, review the current sender address.
- Click Change, enter the address at your domain you want to send from, and click Save.
SurveyMethods then emails a verification message to that address.
Verifying the Address
- Open your inbox for the address you entered.
- Find the email from SurveyMethods and click the verification button inside it.
- Return to the Sender section — the status updates automatically.
The status reflects where you are in the process:
| Status | Meaning |
|---|---|
| PENDING VERIFICATION | The confirmation email was sent but not yet clicked |
| VERIFIED | The address is confirmed and ready to send from |
If the email hasn’t arrived, click Resend Verification Email and allow a few minutes for it to reach your inbox.
Before You Send
You must verify the sender address before you can continue. Until the status reads VERIFIED, the invitation cannot be sent and you’ll see a reminder to verify first.
Once an address is verified, it stays available for future invitations, so you only need to complete this step once per address.
Tips
- Use a monitored mailbox so you can read any replies recipients send.
- Verify your address well ahead of a scheduled send.
- Pair a verified sender with clear, personalized content to lift response rates.
Need help? Browse more articles in the Distribution section.
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