Service Business Success Surveys

Companies in the service industry have a lot of competition. Any time you provide a service to someone else, you have dozens of other companies that offer the same service trying to win over those customers. Services like: Pest control Carpet cleaning Roof repair The modern family doesn’t know the difference between competitors in these industries.

All they know is that they need the service, and they want to find someone that can provide that service affordably with great customer support. But for those that run a service company, this also means that one wrong move and your customer will go elsewhere in the future. Every single customer matters, as the most successful companies need to make sure they retain every customer and get word of mouth marketing if they want to continue to thrive.

With this in mind, how do you evaluate how your service staff did and whether or not the customer was satisfied? How do you decide what your company needs to work on in order to improve its service in the future? You do that with web survey software.

After every visit, it’s always a good idea to have the customer take a survey so that your business can see how the visit went. That survey can be connected to data like the service worker that helped them, the time of day, the service itself, and more. You can then compare and contrast, seeing which service members did the best job, which service receives the highest rating, and so much more.

Running the survey is easy as well. Incentives can simply be a few dollars off of the service, or discounts on future services. Your technicians are also motivated to do well, knowing that they’re under watch, and you can track changes by viewing reports of the data online over time.

All it takes is a simple and easy link that is sent to the customer after the project is completed, and suddenly you have mountains of data to make sure that your company is being run as best as it can, and that each employee is providing spectacular service. Web survey software lets you do that. To find out about our affordable software and to see how easy it is to use online surveys, sign up today with SurveyMethods and start discovering why so many service companies use our software every day.