Account Security Settings

Keep your SurveyMethods account protected by managing your password, login email, and the devices allowed to sign in. All of these options live on the Account page.

Opening Your Account Settings

1. Click your profile icon in the top-right corner
2. Select Account
3. Use the tabs at the top to switch between Account Summary, Devices, and other sections

Changing Your Password

Your password is managed on the Account Summary tab, under User Profile.

1. Next to Password, click Change your password
2. Enter your current password
3. Enter your new password, then re-enter it to confirm
4. Click Submit

You’ll see a confirmation once the password is updated. If the current password is wrong or the new one doesn’t meet requirements, an error message explains what to fix.

Changing Your Login Email

Your email address is also your username for signing in.

1. On Account Summary, find Email under User Profile
2. Click Edit
3. Enter the new email address and click Submit

Once saved, use the new email the next time you sign in.

Managing Registered Devices

To limit who can access your account, SurveyMethods restricts each account to 2 devices at a time. Manage them on the Devices tab.

Each device shows its name, IP address, when it was last active, and when it was registered. Your current device is marked This device.

Rule	Detail
Device slots	Up to 2 devices per account
Removals	Limited to 3 per month
Re-authenticating	A removed device must sign in again to be used

To free up a slot, click the delete icon next to a device you no longer use and confirm. If you try to sign in on a new device while both slots are full, you’ll be prompted to remove one before continuing.

For profile fields and related options, see Account Settings & Profile.

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