Canceling Your Subscription

If you need to cancel your SurveyMethods subscription, this guide explains the process and what happens to your account and data.

Before You Cancel

Consider Your Options

Before canceling, you might want to:

Downgrade instead: Switch to a lower-cost plan or the free Basic plan
Pause collecting: Close your surveys temporarily without canceling
Contact support: We may be able to help with any issues you’re experiencing

What You’ll Lose Access To

Depending on your plan, canceling means losing:

Feature	Impact
Premium features	Skip logic, email collector, custom branding disabled
Response capacity	Limited to 100 responses on Basic
Survey limit	Limited to 3 surveys on Basic
AI features	Response quality (AI) and Ask AI for insights unavailable
API access	API calls will no longer work
Team features	Team dissolved, members lose access

How to Cancel

Step-by-Step Instructions

Log in to your SurveyMethods account
Click your profile icon in the top-right corner
Select Account Settings
Go to the Billing tab
Click Cancel Subscription (or Cancel Auto-Renewal for annual plans)
Select a reason for canceling (optional but helpful)
Click Confirm Cancellation

You’ll receive a confirmation email once the cancellation is processed.

What Happens After Canceling

Immediate Effects

Auto-renewal is stopped: You won’t be charged again
Current access continues: You keep your plan until the billing period ends
No refunds: Unused time is not refunded

At End of Billing Period

When your paid period ends:

Account downgrades to Basic (Free)
- You keep access to SurveyMethods
- Features are limited to Basic plan
Surveys are handled as follows:
- First 3 surveys remain active
- Additional surveys are archived (not deleted)
- Premium features on surveys are disabled
Responses:
- First 100 responses remain accessible
- Excess responses enter a 60-day grace period
- After 60 days, excess responses may be deleted

Timeline

Event	What Happens
Cancellation requested	Auto-renewal stopped, confirmation sent
End of billing period	Account downgrades to Basic
60 days after downgrade	Excess responses may be permanently deleted

Canceling Different Plan Types

Monthly Plans

Cancel anytime
Access continues until your billing date
No prorated refunds

Annual Plans

Cancel auto-renewal anytime
Full access continues until annual term ends
No partial refunds for unused months

Team Plans

When canceling a Team plan:

All team members lose access at period end
The team is dissolved
The account owner retains a Basic account
Team surveys become owned by the account owner

Important: Notify your team members before canceling so they can export any data they need.

Enterprise Plans

If you have an Enterprise plan set up through our sales team:

Contact your account manager to cancel
Or reach out to sales@surveymethods.com
Cancellation terms are per your contract

Protecting Your Data

Before Canceling

We strongly recommend:

Export all responses
- Go to each survey > Results > Export
- Download CSV and/or PDF formats
Download reports
- Save any custom reports you’ve created
- Screenshot charts and visualizations
Save survey designs
- Export survey structures if you want to recreate them later
Notify respondents
- If surveys are embedded, update your website
- Inform anyone with survey links

What’s Preserved

Even after canceling:

Survey structures are kept (within Basic limits)
Up to 100 responses remain accessible
Your account login still works
You can upgrade again anytime

Reactivating Your Subscription

Changed your mind? You can resubscribe anytime:

Log in to your account
Go to Account Settings > Billing
Click Upgrade or Resubscribe
Choose your plan and complete payment

What Gets Restored

If you resubscribe before the 60-day grace period ends:

All your responses are restored
Archived surveys become active again
Premium features are re-enabled

If you resubscribe after the grace period:

Responses over the limit may have been deleted
Surveys are restored
New responses can be collected

Deleting Your Account

If you want to permanently delete your account (not just cancel):

First, cancel your subscription (see steps above)
Go to Account Settings > Profile
Scroll to Delete Account
Type “DELETE” to confirm
Click Permanently Delete Account

Warning: Account deletion is permanent and cannot be undone. All data, surveys, and responses will be permanently removed.

Refund Policy

Standard Policy

Monthly plans: No refunds for unused portions
Annual plans: No refunds for unused months
Accidental charges: Contact support within 48 hours

Exceptions

We may provide refunds in cases of:

Technical issues preventing service use
Duplicate charges
Billing errors on our part

Contact support@surveymethods.com for refund requests.

Common Questions

Can I cancel and keep my data?

Yes. Canceling downgrades you to Basic—it doesn’t delete your account. Your data is preserved (within Basic limits) indefinitely.

Will I still be able to log in?

Yes. Canceling the paid subscription doesn’t delete your account. You can log in anytime and access your Basic account.

Can I cancel during a free trial?

Yes. If you cancel during your trial, you won’t be charged. Your account will revert to Basic when the trial ends.

What if I have unpaid invoices?

You must resolve any outstanding payments before you can cancel. Contact support if you need assistance.

How do I cancel if I paid through iOS/Android?

If you subscribed through a mobile app store, you need to cancel through that platform:

iOS: Settings > Apple ID > Subscriptions
Android: Google Play Store > Subscriptions

Need Help?

If you’re having trouble canceling or have questions:

Support: Contact us
Email: support@surveymethods.com
Billing issues: billing@surveymethods.com

We’re sorry to see you go and would love to help if there’s anything we can do to improve your experience.