Contact Information

The Contact Information question gathers a respondent’s full contact details, such as name, mailing address, phone numbers, and email, in a single, organized block instead of asking for each piece separately.

When to Use

Registration and signup forms
Order or shipping details
Lead capture for sales follow-up
Any survey where you need a complete contact record in one place

Adding a Contact Information Question

Click Add Question in the Survey Editor.
Select Contact Information from the question types.
Enter your question text (for example, “Please provide your contact details”).
Choose a region format and select which fields to include.

Region Format

Under Contact Information Fields, pick a Region Format:

Option	Behavior
US (State dropdown)	State appears as a dropdown; fields are labeled State and Zip Code
International (Text fields)	State appears as a text field; fields are labeled State/Province and Postal Code

Choosing Fields

The configuration table lists every available field with an Enabled toggle and an editable Label:

First Name, Last Name
Address, Address 2
City, State, Zip Code, Country
Home Phone, Work Phone, Cell Phone
Email Address

By default, first name, last name, address, city, state, zip, country, and email are enabled, while Address 2 and the three phone fields are turned off. Toggle any field on or off to match what you need to collect. At least one field must remain enabled.

Customizing Labels

You can rename any enabled field in the Label column, for example changing “Cell Phone” to “Mobile” or “Zip Code” to a term your audience expects. The label your respondents see updates accordingly.

Best Practices

Only ask for what you need to keep the form short and improve completion rates.
Match the region format to your audience so state and postal fields make sense.
Explain why you are collecting contact details when the reason isn’t obvious.

Name - Collect names on their own
Email - Collect and validate a single email address
Phone - Collect a single phone number

Need help? Browse more articles in the Question Types section.