Your Existing Survey Links Still Work

One of the biggest worries when moving platforms is broken links. You can relax — the links you’ve already sent keep working.

When a respondent clicks a link from an invitation you sent in the classic app, they’re automatically redirected to the same survey in the new SurveyMethods. This works for:

  • Web links you shared publicly or embedded.
  • Personal email links sent to individual invitees.

Respondents don’t need to do anything differently, and partial responses continue where they left off.

When the redirect kicks in

Redirects become active once your account has finished moving to the new app. Until then, links continue to serve from the classic system — so there’s never a gap where a link is dead.

Personalized and secure

Personal invitation links stay secure through the transition. A respondent’s link only ever opens their own response — the redirect preserves that protection, so one person can’t access another’s submission.

What you should do

Nothing is required. But it’s still good practice to:

  • Use the new web link for any new sharing you do after migration.
  • Send new invitations from the new app’s email collector so recipients get the latest experience.

Old unsubscribe links continue to work too, and anyone who had already opted out stays opted out. Going forward, every survey email includes an unsubscribe link automatically — see Opt-Outs & Unsubscribes.

Need help? Browse more articles in the Moving to the New SurveyMethods section.

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